Frequently Asked Questions
Q. When are your bouncy castles available?
A. Our castles are available seven days a week all year round, including bank holidays.
Q. How do I book?
A. The preferred method is by booking online or by contacting us.
Q. How do I pay?
A. You pay on the morning of your hire, most people pay cash or Bacs. If you pay by cheque we will need payment ten days before your hire date. We are also able to accept credit cards payments, however, please note that a 2% charge will be added to the final payment (not to deposits).
Q. What notice do I need to give?
A. It's best to book as early as possible to avoid disappointment.
Q. What happens if it rains on the day of hire?
A. Most of our castles come with shower covers. However, it may be necessary for us to cancel for the sake of safety if extreme weather occurs – such as relentless rain or high winds. We will always supply a castle wherever possible.
Q. What happens if it rains during a hire?
A. Most of our castles come with rain covers but it is recommended that you stop use if the rain becomes heavy as the castle becomes slippery when wet. This can be dried with a towel. We have weatherproof connectors for external use (the plug to the mains must be indoors).
Q. How much will it cost?
A. Please see each product for prices. Prices may vary depending on your intended use.
Q. What does the price include?
A. All prices include delivery, setting up and taking down of bouncy castles and collection. You will also receive a blower, ground pegs, extension cable and a ground sheet.
Q. Do I have to pay a deposit or booking fee?
A. Yes, a 20% non refundable deposit is required to secure your booking. If, however, we have severe weather and it is unsafe to proceed with your order on the day we will refund your deposit. All event hires and photo booth hires must be paid for 14 days before the hire date.
Q. When hiring a castle is there anything I need to provide?
A. You will need to supply a 240v mains power supply. New customers need to provide two forms of ID (i.e. driving licence, passport and utility bill). This forms part of your hire agreement which you must read and sign on the day of hire.
Q. How much space is needed?
A. You will need to allow a minimum of 4ft at the front and rear of the castle and 3ft on either side to allow access. Please make sure all garden items such as garden toys, furniture, slides, rubbish and dog mess is removed from the area where the castle is to be sited. Please also remove any overhanging branches and clothes lines.
Q. How long does it take to set up?
A. Each castle takes about 20 minutes to set up and 20 minutes to take down although times may vary slightly depending on which castle you hire.
Q. Do you hire overnight?
A. Yes, under certain circumstances this can be arranged at a cost of £25.00. Please contact us for more information.
Q. What happens if a problem arises during the hire period?
A. It is very rare that a problem arises that cannot be dealt with by the hirer. But in the unlikely event one should arise please feel free to contact us at any time and we'll be there ASAP to sort it out.
Q. How does the inflatable operate?
A. All of our units run on electric fans. The blowers must be kept switched on at all times. Failure to do this will result in the deflation of the castle.
Q. How much does the castle cost for me to run?
A. An average electric unit costs between 50p and £1 for a day's use. Petrol blower or generator costs will vary depending on current fuel costs.
Q. How long do I get the castle for?
A. You can order the inflatable for a few hours or you can keep it all day, the price remains the same at the daily rate. The reason for this is that the workload for us is the same. Evening and overnight hires can sometimes be arranged at an additional cost as long as there is adequate lighting and security. During busy periods we strive to get all our units delivered by 12pm and have them collected from 5pm, although pick-up time can be arranged later and an overnight charge will apply. We do our utmost to let you have the unit for as long as possible. Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to the strict time-keeping policies that tend to come with hall hire.
Q. Can you provide supervision for the duration of the hire?
A. Yes, for an extra charge we can provide a supervisor to manage the inflatable for the hire term.
Q. What happens if you don't turn up?
A. We have never let any of our customers down. We do get calls from people that have been let down by other hirers due to mistaken function dates and double bookings. None of our customers are able to say this! Obviously like everyone else we are susceptible to events beyond our control like traffic delays and accidents (even if we are not directly involved), but thankfully we have never been affected to any great degree with these issues.
Q. Can castles be set up on a slope?
A. No, unfortunately this is not possible.
Q. How safe are your castles?
A. To us safety is paramount. All our units are of commercial quality and tested annually to conform to strict industry guidelines. We are members of the BIHA (British Inflatable Hirers Association) which means we are up to date with all new legislations and policies. All our equipment is hygienically cleaned, regularly serviced and complies with UK Health and Safety guidelines.
If you have any further questions then please contact Stephen Ralph from 8am to 8pm, 7 days a week in one of the following ways: